FAQ
How can I contact the Nadesse Team?
You can email us at help@nadesse.com — our customer care specialists are here to answer any questions about your NAD⁺ order, usage, or account.
Do you ship worldwide?
Yes! We ship Nadesse products to most countries. Shipping rates and delivery times vary by destination.
Can I change or cancel my order?
To ensure fast processing, please request any changes or cancellations within 6 hours of placing your order. After that window, orders enter fulfillment and cannot be modified.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal, and Apple Pay.
When will my order be processed?
Our warehouse processes and ships orders Monday through Friday (excluding major holidays). Orders are typically processed within 1–3 business days, then shipped the next business day.
How long will it take to receive my order?
Delivery times depend on your location:
- U.S. domestic: 3–7 business days after shipping
- International: 7–14 business days after shipping
What if I don’t receive my order?
If your package hasn’t arrived within 30 days of shipment, contact us at help@nadesse.com and we’ll arrange a replacement or full refund.
Will I be charged customs or import taxes?
Product prices on nadesse.com are shown in USD and exclude local duties or taxes. Your country’s customs authority may assess import fees, which are your responsibility. We recommend checking with your local customs office for details.
How do I return an item?
Email help@nadesse.com with your order number and reason for return. We offer a 30‑day satisfaction guarantee—once approved, send the product back for a refund or exchange.
What if the item I received is defective, damaged, or incorrect?
Please contact help@nadesse.com right away. Include:
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Your order number
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Photos of the product and packaging
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A brief description of the issue
We’ll expedite a replacement or refund at no extra cost.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days of our receiving the returned product or approving a cancellation. If you don’t see the credit after that time, please check with your bank or card issuer.